
Review Summary:Life Alert is most well known for their TV commercials showing a senior saying “Help, I’ve fallen and I can’t get up.” They are industry leaders and have been in business for a long time. When most people think of Life Alert systems, this is the company that comes to mind.
We did though have a difficult time getting detailed product information on their medical alert systems, including the Life Alert cost, without going through their phone sales process. The company does not have any online pricing and has a dated looking website which makes it difficult to compare medical alert systems.
There are three system packages that Life Alert offers:
- Life Alert: In-home system that does not require a landline.
- Life Alert Classic: In-home system that does not require a landline, and includes a HELP Button especially for emergencies that occur in the bathroom. Per Life Alert, over 80% of emergency calls happen in the bathroom.
- Life Alert 50+: All the protection of Life Alert Classic with the in-home system and HELP Button, plus Life Alert Mobile for on the go coverage that uses GPS when you are out and about.

Quick Stats:
Most Important Things To Consider |
How did Life Alert do? |
Price |
Life Alert Review |
Cost for Equipment | The cost for equipment and shipping of the basic Life Alert system is between $95 – $198. If you get their entire bundle, we were told they send a tech to install for free. The most basic package should be an easy self-installation. |
Cost Per Month | The monthly cost of the basic Life Alert system is $49.95. Options like carbon monoxide, smoke and fire monitoring are no longer available. There is also a one time setup fee of $95 – $198, as mentioned above. The first month is prorated and then they bill on the 3rd of the month after that. Adding a HELP Button (Life Alert Classic) or Life Alert Mobile (Life Alert 50+) can add $20 to $40 per month. |
Advance Payment Discounts | Yes, pay annually and get one month free |
Monitoring Agreement Term | 3 Years and the rate is fixed during the contract term |
Repairs or Replacement Charges | None, replacements shipped for free if it is equipment malfunction. It’s $49 to replace a lost pendent |
Cancellation Policy & Discounts |
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Cancel at Any Time | No. Can cancel only with proof that 24-hour care is required for your loved one (in-home, nursing home, or a long-term care facility) or if your loved one passes away. |
Senior Discount | No |
Other Discounts | 2 free months of service if you refer a customer to them and they sign-up for service. |
Equipment |
Life Alert Review |
Approximate Button Range in Typical Home | Up to an 800 ft. radius. |
Watch/Button Battery Life | Up to 7 years, per their website, or up to 10 years for Life Alert Mobile and Life Alert HELP Button options. On one call with a sales rep, we were told all of their equipment had a 10 year battery life. |
What Happens if I Lose Power | 72 hours of battery backup |
Is the Watch/Button Waterproof | Yes |
How Can The Button Be Worn | Pendant and wrist. You get both when you order. |
UL Certified Equipment | Yes |
Does The System Automatically Test Itself To The Monitoring Center | No, but it sends a trouble signal. We were told they provide self-diagnostic equipment. |
24 Hour Technical & Customer Support | Yes, except on Sundays |
Monitoring Station |
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CSAA Five Diamond Certified Monitoring Center | Yes |
Typical Response Time When Button Pressed | Approximately 15 – 20 seconds |
Other Options & Information |
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How Fast Does System Ship | Ships via UPS and arrives in approx. 3 business days. With Life Alert Classic or Life Alert 50+,you will also receive a phone call to schedule the installation of the equipment in anticipation of its approximate arrival. |
Do You Need Separate Systems For Mom & Dad | No. Additional $10 per month which includes the service and additional pendant |
Optional Advanced Features |
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Activity or Inactivity Monitoring | No |
Senior Fall Detection | No |
Cellular or No Phone Line | Yes. $10.00 additional per month |
Non-GPS Mobile Alert System For Protection On The Go | No |
Smoke or Carbon Monoxide Protection | Not anymore |
GPS Medical Alert Tracking System | Yes, with their Life Alert Mobile system, which is included in the Life Alert 50+ package. |
Special Offers |
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Special Offers For Our Visitors | None at this time |